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Shipping Information:
We offer FREE International Express Shipping (UPS, FedEx or DHL) with no minimum spend. Before your order is shipped, we have to process your order and put all your items through its strict. Some popular items can be shipped out within 24 hours, while customized orders such as engraved rings may take 1-3 business days. Because of this, the total delivery time is different to shipping time alone.
Processing Time: 1-3 business day.
Shipping Time: 2-7 business days.
Delivery Time = Processing Time + Shipping Time.
NOTES:
1. Shipping times are estimates quoted by our courier companies (UPS/FedEx/DHL), so we cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that we will do our best to limit any inconveniences that may arise.
2. Express Shipping, by UPS, FedEx or DHL express, cannot deliver to P.O. Boxes or military addresses. If you want to ship to P.O. Boxes or military addresses, please contact us (service@idreambasketballjewelry.com).
Returns Information:
If for any reason you are not happy with your purchase, we guarantee to either exchange your purchase or provide you with a refund. Simply return it to us within 180 days of receipt, no questions asked, no handling fee.
Returns: To return an item for an exchange or refund, please mail your merchandise along with our original packing and a note stating the corrections (for example: correct ring size) to our address.
Refunds: We offer a 180-day money back guarantee for any products that are in 'like new' condition and for defective products. In order to receive a refund, please mail your merchandise to our address include the original packing and a note stating that you would like a refund.
Handling Time: Your refund credit will usually appear on your card 1-3 business days after we process your refund request.
Exchange: In order to make an exchange, please mail your merchandise to our address include the original packing within 180 days of receipt and a note stating that you would like an exchange.
KIND NOTES:
1. Buyer pays return shipping except defective items.
2. Customized items are non-refundable and non-exchangeable.
3. Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Need to return an item?
Step #1: Contact our customer-service staff
To ensure that your return is processed according to your instructions, please email our customer service department for a return address, and provide return or exchange information. It will insure that your return is processed correctly and in a timely manner.
Step #2: Packaging and Conditions
We offer a 180-day money back guarantee and 180-day exchange policy for any products that are in 'like new' condition and for defective products. In order to receive a refund, please mail your order to our address include the original packing.
Step #3: Care and Shipping
Because the safe return of your package is as important to us as it is to you, please offer the express company and tracking number which will assure you that your package has arrived at our address. Merchandise returned is the responsibility of the sender until it is signed for by us. Each item will be inspected by our gemologist prior to the refund being processed.
Need an immediate assistance?
The FAQs page may answer many of your questions.
Need more help?
Please send email to: service@idreambasketballjewelry.com.
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All prices are listed in USD.
Copyright © 2015 - 2025 iDream Jewelry.
Copyright © 2015 - 2025 iDream Jewelry.